Bài giảng môn Quản trị kinh doanh - Chapter 4: The role of technology in operations

Introduce the different ways in which technology can add value to the operations function within an organization.

Identify the various ways in which technology can be used in a manufacturing company.

Describe enterprise resource planning (ERP) systems and how they impact an organization.

Demonstrate the different ways in which technology can be integrated into service operations.

Present a framework for defining the different types of e-services that are currently being offered.