Bài giảng môn học Quản trị kinh doanh - Part 3: Managing for quality and competitiveness

Part 3Managing for Quality and Competitiveness© 2015 McGraw-Hill Education. CHAPTER 6The Nature of ManagementCHAPTER 7Organization, Teamwork, and CommunicationCHAPTER 8Managing Service and Manufacturing Operations6-2Learning ObjectivesLO 6-1 Define management and explain its role in the achievement of organizational objectives.LO 6-2 Describe the major functions of management.LO 6-3 Distinguish among three levels of management and the concerns of managers at each level.LO 6-4 Specify the skills managers must have to be successful.LO 6-5 Describe the different types of leaders and how leadership can be used to empower employees.LO 6-6 Summarize the systematic approach to decision making used by many business managers.6-3The Importance of Management6-46-5Management FunctionsPlanning is the process of determining the organization’s objectives and deciding how to accomplish them; the first function of managementManagement Functions6-6Management Functions6-7Levels of Management6-8Areas of Management6-9Areas of Management6-10Areas of Management6-11Skills Needed by Managers6-12Skills Needed by Managers6-13Decision Making6-14Steps in the Decision Making ProcessThe Reality of Management6-15Managers spend a lot of time establishing and updating an agenda of goals and plans for carrying out their responsibilities